GENERAL INFORMATION

Artwork:
All orders should be accompanied by clean, black and white camera-ready artwork. Photocopies, matchbooks, letterhead, photographs, layouts in color, etc. are subject to an art charge. If submitted artwork is not suitable for reproduction, we reserve the right to "clean-up" the art without approval if charges do not exceed $25. Should charges exceed $25, you will be notified prior to approval.

Digital Artwork: Digital artwork must be submitted in Adobe EPS format. Images must be vector based (raster images are not acceptable). Images must be black and white only- no grayscale or halftones accepted. Please include all fonts used and/or create outlines. A complete printout of artwork sent on disk must accompany your order.

E-mailing Art: We can receive artwork via E-mail at Please compress file using winzip prior to sending via email. In your subject line please Type Creative Expressions, your order number and name of items this logo will appear on. (Example: SUBJECT: Creative Expressions, Order 2340, Jade Octavia Award) Also, in the message area include your name and phone number so we may contact you should we have any questions.

NOTE: If you are unsure as to which level of etch best suits your logo, please mail or fax a copy of the artwork prior to placing an order so that we may advise the appropriate level of etching.

Claims: All claims for breakage must be made by receiver with the freight carrier. Receiver must save outer carton(s) as well as inner contents and notify carrier immediately for prompt inspection. Title to goods passes to purchaser at F.O.B. Point and all recourse for damaged goods rests with the carrier and not J. Charles Crystalworks, nor Creative Expressions of Tampa Bay, Inc.

No returns will be accepted without prior written approval.

Copy Changes: $9.50 up to three lines of copy. $15.50 for more than three lines of copy.

Foreign Shipments Distributor must choose carrier. J. Charles is not responsible for researching and quoting shipping companies. There is a $20 service charge per destination and all commercial invoices/paperwork must be completed prior to shipping.

Hand-cut monogramming is available for the majority of our items with no set-up charge. See monogram page

Individual Mailings (Drop Shipments) There is a $4.00 charge (includes shipper-safe mailer) per package plus actual shipping costs. Labels must be furnished, as well as a corresponding list.

Insertions: An extra charge may apply for insertions on certain items. Call for information.

LOGO SET-UP CHARGES
Light-Etch: One time $75.00 charge for all light etch designs
Deep Etch: One time $100.00 charge for all deep etch designs.
There are no set-up charges on reorders or monogram orders. Artwork is kept on file for three years from last date of use.

Straight Line Copy: There is a $41.25 charge for setting up straight line copy in lieu of a logo.

Mailers: Items can be packaged in shipper safe mailers for additional $3.50 charge per mailer.

Minimum order: Order for less than the listed minimum quantities of a single size and style are subject to a $20 service charge.

Opposite Side Etching: For etching in a secondary position, the following costs will apply:
Light Etch: 2.50 per unit
Deep Etch: $5.00 per unit
If new make-ready is required, applicable set-up charges will also apply.

Overruns and Underruns: We ship exact quantities.

Packaging: All items are packed in attractive maroon gift boxes, suitable for giving.

PRODUCTION TIME

J. Charles Express: Unbeatable 5-Day service for ALL catalog items! Qualifications must be met. Call for details.

Normal: Please allow 2-3 weeks to produce a new logo. If a product proof is required, allow one week to prepare and ship proof and approximately two weeks for production after approval. For reorders and monogram orders, please allow 1-2 weeks for production.

Christmas Production: For all orders received with artwork by December 1, we guarantee shipping (NOT delivery) by December 17. Please expect that air freight charges may occur during the Christmas season.

PRODUCT VARIANCES: Due to the various processes of glass and crystal manufacturing, please be aware that bubbles, flow lines, chill marks and other variances are acceptable and not considered defects.

SHIPPING: Orders are shipped prepaid with freight charges added to the invoice. All orders are F.O. B. Kentucky. COD orders are NOT accepted.

SPLIT SHIPMENTS: Thee is a $8.00 charge for each destination after the first shipment.

Type Styles: When adding copy, choose from the following typestyles or provide your own on disk.